Add to the "Monitor Request" screen a filter which will allow users to see "Rejected and active" requests
On behalf of the Product management team we would like to understand the need and use cases of the following Idea (which it's need was raised by a specific library) - any comment is welcome.
When trying to delete a circulation desk user is notified: 'This circulation desk is attached to one or more requests and cannot be deleted'. User goes to the monitor request screen and does not find any request that prevents the desk deletion...
The reason is that the request was rejected but it is still active (item was not scanned)
Due to the fact the 'Monitor requests' screen does not present 'Active rejected' requests (not even in the 'All' filter), customer needs to approach EXL support to analyze the issue, find the request in the database and clear it.
The need in this idea is to allow customers to see rejected requests which are still active in order to clear them. and potentially add an action that will clear the request without the need to physically scan the item.
AdminNoam Fass
(Product Manager, Ex Libris)
shared this idea
Hello All,
This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.
This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.
We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.
Alma Product Team
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Anonymous
commented
We provide such a report for our staff, so they can search for these books and scan them in: waiting requests become active or item is reshelved (and in place). But I don't see that clearing the request without scanning in is a good option - what about waiting requests, how will they be placed on hold shelf?
The best way would be to integrate these requests in the expired hold shelf, not monitor requests screen - with (bulk) reshelve action available for items which do not have other waiting requests, and the others appearing under "Activate next".I've shared the report in Analytics: /shared/Community/Reports/Consortia/43ACC/43UBW/requests - active and rejected
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Annelie Edelmann
commented
This sounds like a very usefull idea. Until we get this feature, it would be very helpful to get a sample report in analytics to monitor such requests.