Be able to edit comment field of an active fine or fee posted to a patron's account
Sometimes, when posting a fine or fee to an account, the barcode gets scanned before entering info into the comments field requiring the removal of the fine and then having to re-post it into the patron's account. Would like an edit option in the ellipses to be able to go back into the fine and edit the comments field.
Enabling the altering of fine information may be sensitive, as it damages the creditability of information that is logged in fines.
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Etta Thornburg commented
This is essentially the same as Add a note option for Fines/Fees, https://ideas.exlibrisgroup.com/forums/308173-alma/suggestions/34414765-add-note-option-for-fines-fees. Please combine the two to give evidence of the true need for this enhancement.
C Macarthur commented
This would be very useful as having to do manual workarounds for this
Sodam kwon commented
It would be nice to be configurable to set the contents of the comments. For example the staff can change the configuration of the comments of overdue fine having Due date, Return date, Overdue fine policy etc.
Yes, yes yes! Our work-around is to add a new fine or fee that matches it, put in the comment, save it then delete the first one. Then the dates are wrong, and if you don't disable the patron's email (another very cumbersome work-around) the patron would get a lot of inexplicable emails.