Converting Physical item request to Digitization or Borrowing request
It would be great if we could convert a Physical item request to e.g. a Scan request or a Borrowing request.
For instance: our patron places a request in another Library from our institution ( = In transit Physical item request), but it turns out the book is damaged (-> convert to Patron digitization request) or lost and cannot be supplied. (-> convert it to a Borrowing request)
The option to change hold to digitization request (and vice versa) will also be added
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Timothy Jackson commented
The SUNY system would also like to be able to convert physical item requests into digitization requests. Since that functionality is not currently supported, please reopen this idea.
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Katie Sanders commented
We would like to see this functionality in local requests not just RS requests. Our use case is for accessibility. We have a population on campus that needs entire works scanned so a computer can read the text. Our staff in the library do this scanning. We would like to be able to toggle these requests when they come in or are pulled from the shelf and delivery the digital version right in Alma.
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Dan Scott commented
The "Already Supported" tag should be removed from this idea as it is incorrect. I opened support case # 00928044 and support confirmed that there is no method that allows operators to convert a physical item request to a digitization request, or vice versa.
Only the very limited case of being able to convert a request to a Resource Sharing borrowing request is supported.
The idea quickly gained popularity because it is basic functionality that should be supported. It's a shame that it has erroneously been flagged as "Already supported" for almost two years.
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Dan Scott commented
We don't see the ability to convert a Physical Item Request to a Digitization Request, or vice versa, either and have opened a support request accordingly.
This seems like a privilege that should be made available by default.
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Hi,
You may be missing a privilege on your roles. Please ask for support to check this for you.
Thanks,
Moshe -
Anonymous commented
Dear Mosche,
see attachment, I was not able to convert a Request to a RS Borrowing request or Scan on
demand. Please tell me what I'm doing wrong.
kind regards,
Jorinde Sercu -
Mei-Yee CHAN commented
In dat geval stem ik postitief. Maar niet als het veralgemeend wordt (= vaste optie scan request) want dan hebben we een personeeelstekort.