Short Term Loans - Courtesy and Overdue Notices
The new short_loan_courtesy_reminder & short_loan_overdue_reminder cannot be configured for multiple locations. For institutions with several hourly loan locations (for example Boston College maintains 2 and 3 hour loan periods for Course Reserves and a 4 hour loan period for some technology items) this dictates that the reminder notice has to be set based on the location with the shortest loan period. The overdue notice must be timed to make sense for for the longest loan period.
In our test configuration we used the following time parameters:
short_loan_courtesy_reminder - 105 minutes
short_loan_overdue_reminder - 241 minutes
However, this creates a situation whereby patrons borrowing from some locations will have already incurred an overdue charge before the overdue notice is sent.
In order for this functionality to provide the service is designed for, it must be robust enough to support different loan periods.