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181 results found

  1. Include patron name on hold pull list

    We'd like to be able to see the patron name for the hold request on the "Pick From Shelf" list. (See attached image.)

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  2. Add display options for item copy ID and volume numbering to list of patron's requests

    Currently when counter staff views the list of a patron's requested items at Fulfilment module, the list does not display the item copy and volume numbering. This makes it very inconvenient when the requested titles consist of multiple copies or volume numbering. Please consider adding these 2 display options.

    Refer to this part of the product documentation (currently there are no display options for item copy ID and volume numbering):
    https://knowledge.exlibrisgroup.com/Alma/Product_Documentation/010Alma_Online_Help_(English)/030Fulfillment/020Circulation_Desk_Operations/040Managing_Patron_Services#Viewing_a_Patron's_Requested_Items

    Thank you for considering!

    1 vote
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  3. Add a note to patron field in Digitization Department

    It would be handy to have a way to include a note to the patron when fulfilling digitization requests. For example, a patron request chapters 1 and 17 from a 12 chapter book.

    I could process their request for chapter 1 and include a note saying "According to Fair Dealing guidelines we can only scan and send one chapter from this book. There is also no chapter 17 in this book so I've only included chapter 1."

    Or if the original material has been highlighted or scribble on I could attach a note saying "This marked-up version is the only…

    1 vote
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  4. Ability to create new forms with custom fields

    We would like to suggest the allowance to create new forms to support library functions such as accessing the closed stack books, or doing book paging between internal libraries. These may require special fields that are only native to the libraries and are not in the existing forms.

    Also, adding extra custom fields for additional information into the existing forms (like purchase request ( can provide more functionality, for example, the priority ranking of a request.

    1 vote
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  5. Prevent sending cancellation letters to Partners when a patron cancels a Resource Sharing request via Primo

    Alma sends a cancellation message of a Resource Sharing borrowing request to a partner when a requester cancels this request in Primo. (Notifying a campus library to which a requester is assigned about a request cancellation is fine, but external partners should not be informed.)

    There should be an option in Alma to prevent patrons' cancellation requests being sent to external partners, as this is currently not possible:

    https://knowledge.exlibrisgroup.com/Alma/Knowledge_Articles/Resource_sharing_requests/Resource_Sharing_Request%3A_when_cancelled_by_patron_via_Primo%2C_a_cancellation_letter_is_sent_to_the_partner.

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  6. More Options for the "Pick Up Requested Resources" Window

    It would be great to have even mor configuration options for the pick up requested resources window. (See picture below)
    For example wenn picking up SIA norms, we would like to see such fields like the series number field (field 830) so we don't have to search on in the shelve for the exact norm.
    Thanks and Greetings, Marcel

    1 vote
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  7. Permanent physical location for items in process

    We have found that when working through items in process/Monitor physical item requests that the permanent location is not included when exporting to Excel. This is very inconvenient when a staff member is trying to locate the item.

    1 vote
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  8. patron names

    Could the Patron name be displayed in the "Pick Up Request " window in Alma just as the 'Requestors Note". This saves time instead of having to click to find the name of the requestor.

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  9. Prevent placing different request types on the same item

    Currently in Alma there is no cross check and no way to prevent a patron from placing both a Physical Item Request and the Digitization Request on a single item. The Ex Libris expectation is that requests will be reconciled through the request queues. However this adds additional time to the request process as it requires contacting the requester to confirm which type of request they need. I encountered the lack of a preventive configuration created a concrete clash as it came to our attention when a patron placed both types of requests on an item. This impacted 3 locations…

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  10. Sorting Lending Requests

    Add option to sort by Call number to Resource Sharing Lending Requests

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  11. Alternative work order behavior - Usage should be departmental, not individual

    We would like an alternative to how work orders work now. We want the department (or “agent”) to initiate the request, rather than an individual using their own personal account. So that usage is calculated as “departmental” or work order, rather than the individual.

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  12. Allow customization of the Notify User check box in Confirm Request Cancellation box.

    Current default is that this item is checked, however with local processes, we would prefer not to automatically notify the patron in most circumstances. It would be better for us to opt-in than to opt-out.

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  13. Override patron physical item request Limit

    There is a Max. physical item requests in Patron Limits.
    However there doesn't appear to be an ability to allow staff to override this limit, which from time to time they need to do.
    I propose that there is a parameter that allows staff with a particular role the ability to override this limit.

    1 vote
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  14. Adding a physical holdings drop down to the request brief result would help in person enquiries.

    Case - Currently, when a user requests an item. If the user then comes to the libary and asks a college librarian to update them about how long before the item is ready to collect. If they search for the request and no item has been return that can fulfill the request. It takes 2/3 extra clicks to go via the 'view title in search' and find out the current availability of the items within that record.
    Solution - It would better if it was possible to click on a drop down of all physical holdings on that bibliographic record…

    1 vote
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  15. When cancelling requests from the pick list, display a warning message

    On the pick list, requests are displayed at a title level. This means it is possible that multiple requests are present for the title. When clicking 'cancel request' from the title, all requests are cancelled, not only the first one. Since this behaviour occurs even when requests are from different requesters, for different volumes or different digitisations, we would like a warning message to appear before deleting multiple requests from this screen.

    1 vote
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  16. Time stamp on printed Resource Request Slip Letter and Hold Shelf Request Letters

    Add the time stamp to Resource Request Slip Letter and on Hold Shelf Request letters when printed.

    1 vote
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  17. Skip Location for Lending Requests

    For "patron physical item requests", there is an option called "Skip location". We use this option when we don't have the requested material available at our campus library, but another of our campus libraries does. In these cases, when we click on the "Skip location"-button, the request gets automatically transferred to a library which has the material available.

    We would like to have a similar "Skip location"-function for lending requests. Today we have to manually transfer the lending requests between our campus libraries, if we don't have the material available at the library which originally got the request. A "Skip…

    1 vote
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  18. Configuration of “Remote Facility” Library location

    Allow an institution to override a “Remote Facility” library location from being first or last for selection to fulfill a request.
    This should be an option via Configuring Transit Time Rules.
    An alert could be activated to notify the operator that including a “Remote Facility” library location in transit time rules will override its designation as a first or last selection.

    This would be immensely helpful for institutions that require flexibility to meet the needs of their users while adapting to needs of physical facilities on campuses.

    Thank you
    Caroline

    1 vote
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  19. Show barcode field of requests in Manage Patron Services

    Please add the ability to see the barcode of a requested item (where available) on the Requests tab of the Manage Patron Services screen. It is possible to see barcodes on the Monitor Requests & Item Processes screen but not this one.

    1 vote
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  20. Sticky temp location in item record

    We are running into a persistent problem, wherein our circulation staff will remove an item from a temporary location, however, while the radial button in the item record does switch from Yes to No the temporary location field sticks and doesn't re-set to blank. This is an issue with reporting. We are able to fix it by running a job but when circulation staff restore an item with a temp location, the temporary location field in the item record should also adjust to it's original status of blank instead of having the temporary location stick.

    1 vote
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