Make "Send Query to Patron" option available in other areas of Alma
The Send Query to Patron function found under Fulfillment - Resource Sharing - Borrowing Requests - More actions (on item) is a great tool for notifying patrons within a request without having to cancel the request to send a note. Can this be made available elsewhere in the system (e.g. Pick from Shelf, Patron Requests, Network Activity, etc.) for quick and easy access to the function?
Kris MacSween
shared this idea
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Alex Loupova
commented
Added at the suggestion of Ex Libris Support (ticket 06683422).
Our institution allows patrons to request digitization from Archives locations. However, because Archives material is often idiosyncratic, staff need to contact the patron for clarification in around 80% of these requests. We would like the option to send a query to patrons directly from Alma, with the request information attached, instead of having to get their email and email them manually.
We are already able to do this for ILL requests via Rapido, and it is helpful for keeping all information and correspondence in one place, as well as streamlining workflows.