Allow staff to override auto return when a borrowing request is received after needed by date has passed or request has been cancelled
When a borrowing library receives a resource sharing item after the request's needed by date has passed, Alma automatically updates the request to returned without displaying any alert. This causes a substantial amount of confusion for staff. We would like Alma to display an alert when a resource sharing item is being automatically returned to the lender because it was received after the request's needed by date. We would also like the opportunity to override this automatic return so users can have the option of using the item.
Likewise, Alma automatically updates borrowing reqeusts to returned when they've been cancelled by the user after the lending library has already shipped the item. Alma does provide an alert when this happens, which is helpful. We would like the option to override this automatic return too.
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Perhaps it would be worthwhile to hide the field from the request form.
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Timothy Jackson commented
Hello, Moshe. Unfortunately, users often provide totally unrealistic needed by dates when they submit requests. If a user says they need the item the next day, they're essentially creating a reqeust that is guaranteed to be automatically updated to returned as soon as it's received at the borrowing library. In my experience, users will often pick up items even if they don;t arrive by the needed by date, so it would be very helpful to be able to manually override that automatic return.
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Can you explain why you would want to still process a received item if the patron has cancelled the request and is not interested anymore in the item ?