Pop-up note when patron has something on the hold shelf
When scanning the patron's barcode or searching for a patron in Manage Patron Services, can a pop-up notification be configured to alert staff that there are items held for the patron on the hold shelf?
Currently, you have to look at the User Notes section on the right hand corner of the screen and it's gray text that does not draw attention. You can also look in the request tab if it is dog-eared but it will display all requests statuses; not just when an item is on shelf ready for pick up.
Since patrons don't always check their email and let staff know that there is an item at the library to be picked up- staff can miss items that are on the hold shelf to check out to patrons when they are visiting to borrow other materials. An alert to check the hold shelf would be very helpful to staff. Our older ILS, Aleph had this so I don't understand why Alma does not.
Now in Alma introducing a redesigned Manage Patron Services UI to leverage new layout capabilities to support a more streamlined workflow at the circulation desk.
For more information on working with the new circulation desk see Managing Patron Services - New Layout.
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Angus L. Macdonald Library commented
Definitely agree to this suggestion
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Anonymous commented
I agree to this idea.
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Glen S. commented
I agree - upvoted
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Martha Cloutier commented
Yes, please!
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Lindsey Xanthopoulos commented
I vote YES
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John Seay commented
I vote yes.
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Manu Schwendener commented
+1