Automatic processes in Alma make library staff save time and efforts, but also significantly reduce human interactions with patrons (very few emails are personally sent by librarians to patrons). Lots of Alma letters sent to patrons are nameless and only signed by generic service names like "Acquisitions Department", "Circulation Desk", "Library ABC" etc. (see @@department@@ in the Labels). Some staff members suffer from this dehumanization in the processes.

We want to give a name and a face to a request when patrons get notified and would like to enrich some Alma letters with the name of the librarian who took care of the requests and add a line like for example "You have been served by: Jane Smith". Behind the librarian's name in the letter, the customer could create a link to the librarian's webpage, LibGuides profile pages, the University directory, etc. with the XSL template.

For at least the last staff member who worked on the requests (item hold at the circ desk, digital material sent, item received/activated...), please add the following staff User information:
- First name
- Middle name
- Last name
- Preferred middle name
- Preferred first name
- Preferred last name
- Primary identifier
- Job category
- Job description
- Website URL
in the XML of the following Alma letters:
- Document Delivery Notification Letter
- Ful Cancel Request Letter
- Ful Digitization Notification Item Letter
- Ful Personal Delivery Letter
- Interested In Letter
- On Hold Shelf Letter
- Purchase Request Status Letter