Online chat details and history
The online chat in Alma, is very useful and efficient, it's a shame, though, that the chat is not documented, and when a case is opened after the chat is closed, even the subject of the chat does not appear there. Only when support agent, actively writes a case, when it's too complicated issue for a chat, that the chat details appears. This problem might prevent customers from using the chat.
1
vote
Naomi
shared this idea
In the current out of the box salesforce chat functionality there is an option for the customers to save the transcript of the session, the information is in the below article.