'Undo Last Action' option for Resource Sharing requests
Many times, our library staff accidentally choose an unintended Resource Sharing status or scan the wrong barcode when shipping material. They either realize the error too late, or they instantly regret the results of the status change.
Currently, there is no good way to undo this type of unintended error for both partners. Manually changing the status only changes it on your end, not the partner's end, which throws off the entire workflow. This usually forces the partners to create brand new requests in order to finish circulating the material. This is more work for everyone involved and throws off stats.
We would love an 'Undo Last Action' option in the More Actions menu. This would allow for easier and faster workflow correction of Resource Sharing requests for both partners.
Nicole Murphy
shared this idea
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Cian Bear
commented
This would also be helpful for the University of Essex.
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Timothy Jackson
commented
The SUNY system would also like to be able to revert resource sharing requests to their previous status. Staff often ship lending requests or return borrowing requests by mistake, and the only way to fix these errors at this time is to complete the original request and then recreate the reqeust from scratch. This can be time consuming for staff, and it can also cause some user confusion.