Ability for fulfillment staff to renew patron loans from other institutions under network activity in Alma
Our consortium would like circulation desk staff to have the ability within Alma to renew items on loan from other institutions from under a user's network activity tab (renew all and renew selected, though renew all being more helpful if both are not possible).
Currently, only the user has access to a renewal option via their Primo VE My Library Card.
matthew smith
shared this idea
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Amanda Pippitt
commented
Requests for this function happen on at least a weekly basis at my institution. Patrons do not understand why we can help them with renewals of our items, but not renewals of items from other libraries checked out to them through the same system. I'm always happy to show patrons how to renew materials (ours or a partner's), but sometimes it's more efficient to do it for them and having to explain we can do one thing, but not another just bogs the whole process down.
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Debbie Campbell
commented
We still regularly get questions from our member libraries about how staff can assist patrons in renewing material the patron has borrowed from another AFN member institution.