Claimed returned option for Lost items
In our previous system, with one click we were able to change items to Claimed Returned status, no matter what their current status was. one click and it was done.
But in Alma, for some reason, this is not possible once the item has been declared Lost. One has to go through a long and convoluted process creating a file and saving it then creating a set and saving it then running a job on the set. This involves three pages of instructional documentation and about 15 minutes of staff time every day.
We often have items claimed returned when they have automatically gone to Lost status, and it would be really useful to have the Claimed returned option appear as a choice in the elipsis also when the item is Lost.
Kate Webb
shared this idea
The 'Claimed Returned' action will be available for lost loans. It will change the loan status to 'claimed returned'.
A customer parameter will determine whether the change to claimed returned should trigger a 'Find Item' action (and refund the lost item fees) + change to 'claim return', or only change to 'claim return'.
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carlos
commented
Totally agree, our previous system was capable of reversing "Lost items" into "Claimed returned" status by the power of one "CLICK"