How can we improve Alma?

Make Query to Patron Letter use addressFrom like any other letter

The Query to Patron letter functionality for Borrowing Requests in Alma has recently been reimplemented to use the standard mail configuration in Alma. By some reason an exception has been made for the "addressFrom" setting, where it instead still uses the default address for the Resource Sharing library.

This is counter intuitive, as the addressFrom value is still configurable for the letter, only it doesn't have any effect. I'm still surprised my case (#00609529) was identified as a documentation issue and not a bug.

If you like us has selected to not implement a separate Resource Sharing library, this also effectively prevents us from using a separate address for these letters. When switching to the new letter type, this was the feature we most looked forward to ...

Please make this setting take effect for the Query To Patron Letter just like for any other letter.

(If there are use cases where this would make things worse, please consider adding an general option to toggle between the two styles!)

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Daniel Sandbecker shared this idea  ·   ·  Admin →

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