Notify libraries when e-mailed notices bounce
I just discovered an e-mail address for an internal patron (non-student) was entered incorrectly, so the patron could not possibly have received any of the overdue notices that were sent to her. If the the person who handle bills and overdues or someone at the library could receive notification when an e-mail sent out through Alma bounces, a problem of this sort could be rectified quickly. If I had not stumbled across the error, the patron might never have been notified about her overdue book.
Deb Haley
shared this idea
Dear Customers,
This request is already supported, there are instructions in the OLH explaining how bounced emails can be handled.
Check out - “Configuring the From and EnvelopeFrom Addresses for Outgoing Email”:
Best Regards,
Uri Beladev,
Product Manager, Platform Infrastructure
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Manu Schwendener commented
+1
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in case you haven't seen this, there are details in the OLH explaining how bounced emails can be handled. https://knowledge.exlibrisgroup.com/Alma/Product_Documentation/010Alma_Online_Help_(English)/050Administration/050Configuring_General_Alma_Functions/070Configuring_Alma_Letters
