Improve claiming functionality for predicted items
Alma has the ability to update the expected date in the Print Journal subscription PO line incrementally based on the receiving date of the last item received, and the subscription interval provided. However, predicted items also contain expected dates, which remain the same, or become all the same if the PO line expected date is modified manually. This causes many PO lines to end up in the claims task list that do not belong there. Since the frequency is provided in the prediction pattern, the expected dates of the expected items should be "smarter" and update incrementally according to the frequency of the title or even the subscription interval of the PO line when new material is received just as the PO line is. This is a serious functionality flaw currently that generates a lot of unnecessary work.
Previously if an item’s due date arrived and the item was not received, a claim letter was sent to the vendor. As of February release, if the next expected item also does not arrive, you can send an additional letter to the vendor which includes details for both items which did not arrive
For more information please see Alma Release Notes:
https://knowledge.exlibrisgroup.com/Alma/Release_Notes/2020/Alma_2020_Release_Notes
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Rebecca Bearden commented
The above issue has been resolved for the most part. I would like this request to continue in here to focus specifically on the fact that you cannot claim at the issue level, even when predicted items WITH their descriptions are the reason that something winds up in the Claims list. Claiming at the title level to a vendor for a serial item is useless.
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Karen Spence commented
I have a salesforce case open related to this issue (00221603) and it has been confirmed that the receiving date being changed to the same date in all predicted items from the claims task list is a bug. Unfortunately the estimate for fix is Q3 2017.