When an item has been billed for replacement. Then that item is scanned in (returned) a message pops-up that says the fee has been refunded.
I am aware that this is based on the refund ration as part of the terms of use. We have our TOU set for 100% refund.
The issue is that some fees get sent to bursars. When that happens the fee is not automatically removed (either from ALMA or bursars) upon check in. In addition the library may decide not to refund any or part of the fee that has gone to bursars.
However, when staff scan the item in and see this message they think everything has been taken care of and will tell the patron so. Despite training to the contrary.
We would like to be able to set it so that message does not pop-up and/or be able to configure the language of the message. We would like it not to say that fees have been refunded/removed but direct staff to check the users account to confirm the status of the charges.