Feature Requests for the NZ Fulfillment Network
Access to Borrowing History Across NZ Institutions
• Feature Request:
Enable librarians to view the borrowing history of their university patrons at other NZ institutions.
• Current Situation:
a. On Network Activity tab, it only displays current FN loans and current FN requests.
b. Librarians cannot directly access the borrowing history or detailed transfer records when their patron borrows books from another NZ institution.
c. Assistance from librarians at the other institution is required, which delays service and limits the ability to provide comprehensive patron support.Show more information on Network Activity tab
• Feature Request:
On Network Activity tab, allow librarians to see (1) the pickup location selected by patrons (2) request queue of that item (3) loan time of patron loan in the format MM/DD/YYYY HH:MM
• Current Situation:
a. Patrons occasionally overlook the correct pickup location and arbitrarily select a library, causing confusion at service desks.
b. Service desks cannot retrieve the patron’s selected pickup location in the system, as this information is only displayed in the patron’s email.
c. Being able to see the request queue of that item and loan time can make the librarian's workflow smoother.
d. Additional details are provided in the attached document.
Many thanks.
yun jing yang
shared this idea
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Can you detail what that assistance is ? What data, if exposed to the staff at the home library, will enable providing that assistance ?
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Regarding "Access to Borrowing History Across NZ Institutions"
We request that librarians be able to view the borrowing history and current loan status of their university patrons at other NZ institutions within the Fulfillment Network.
【Current Situation & Need】
1. Patrons often seek assistance at their home library regarding loans from other institutions. However, home institution librarians have no direct access to this information and must contact the lending library for assistance.2. This limitation causes delays, especially outside regular service hours, impacting patron support.
3. Librarians would only access this data when patrons present their library ID, effectively granting consent. This ensures privacy is respected.
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Can you share more information about the details of the borrowing history from other institutions that would be required, and how that can help processes at the library ? Could that not be a privancy concern ? How can seeing the request queue of a remote item help the library staff ?
