Case - Currently, when a user requests an item. If the user then comes to the libary and asks a college librarian to update them about how long before the item is ready to collect. If they search for the request and no item has been return that can fulfill the request. It takes 2/3 extra clicks to go via the 'view title in search' and find out the current availability of the items within that record.
Solution - It would better if it was possible to click on a drop down of all physical holdings on that bibliographic record on the request brief result. This would speed up the process for librarians to answer user enquiries about requests.
This is a specific issue for a university like Cambridge, where users would request an item from one college and would only borrow the item that is at that college, rather than from another location. Due to the borrowing restrictions within our system.