Prevent placing different request types on the same item
Currently in Alma there is no cross check and no way to prevent a patron from placing both a Physical Item Request and the Digitization Request on a single item. The Ex Libris expectation is that requests will be reconciled through the request queues. However this adds additional time to the request process as it requires contacting the requester to confirm which type of request they need. I encountered the lack of a preventive configuration created a concrete clash as it came to our attention when a patron placed both types of requests on an item. This impacted 3 locations and resulted in an unnecessary and wasteful transit and confusion for staff and the patron. The Physical Item request transited from one holding location to a second location for pick-up. The Digitization request was received at another holding location.
By adding a configuration that allows institutions to limit types of requests on an item it would maintain a consistent and efficient workflow for staff and timely delivery for patrons.