Ability to customise email subject heading in Alma letters using letter data
As library staff we would like the ability to customise the email subject heading of Alma letters using letter data so that we can flag something up to a customer/use in their email inbox.
For example, we've recently customised our On Hold Shelf Letter using XSL to have different content when a customer is picking up a Resource Sharing request as we ask customers to collect these from our Customer Services desk whereas other requests are placed on a self service hold shelf in the library.
We were able to customise the letter using XSL, but could not find a way to change the email subject heading for resource sharing requests in the same way as we were able to make the rest of the letter content conditional using XSL.
Andrew Brown
shared this idea
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David Haney
commented
Customizing email subject headings based on letter data would be a great feature for improving communication with customers. Since you've successfully used XSL to modify the content of your On Hold Shelf Letter, it would make sense to have a similar level of control over subject lines. Conditional subject customization would help ensure that customers can immediately recognize the purpose of the email in their inbox.
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