User Purge should be made AFN aware and not allow the deletion of a user with active transactions or fines/fees at another AFN inst.
The Alma User Purge job is not AFN-aware. It will allow the deletion of a user record from the user's home institution's IZ even when the user has active transactions or fines/fees at another AFN institution. These "orphaned" linked user records are confusing for both users and library staff and are not a best practice for user record management.
Examples of the resulting problems we've encountered thus far include:
1) If the user's home institution performs a purge and then re-loads records, the orphaned linked user records in the other AFN member institutions do not re-connect to the new version of the user's home record. The user then cannot view their previously charged AFN material on their account.
2) If the user then receives notification from the item's home institution,the user will often contact their home institution for assistance. The user's home institution has deleted the user's record in their own IZ and has no access to the user’s activity.
3) If the item's home institution is unable to contact the user, they often contact the user's home institution for assistance. Again, the user's home institution has deleted the user's record in their own IZ and has no access to the user’s activity.
Debbie Campbell
shared this idea
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Alex Fletcher
commented
We put in a similar idea, but simply looking at putting things into analytics for the IZ too: https://ideas.exlibrisgroup.com/forums/308173-alma/suggestions/48157688-have-afn-fn-loan-fine-information-available-in-iz
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Debbie Campbell
commented
Hello! I am back to reiterate the importance of this issue. Please.
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Debbie Campbell
commented
This remains a VERY IMPORTANT enhancement for me. Commenting to reiterate my support.