Cancellation notices should be sent to requesting staff via email when a temporary move or work order request is cancelled.
Currently, if a temporary move request or work order request is cancelled for any reason, the staff member who initiated the request does not receive a cancellation notice. The user who cancels the request will see the option to notify the requester, but this is extremely misleading because the notification doesn't go anywhere and isn't viewable in the record of a cancelled item. Example: a reserves staff member places a temporary move request for course reserve on an item in another location. The staff member at the other location cannot find the item, and cancels the request with a reason of "missing", clicking the "notify user" checkbox. The notification goes nowhere, the hold is cancelled, and the requesting staff member is completely unaware that the temporary move request has been cancelled. The system should be automatically designed to alert staff to such breaks in workflows; staff should not have to manually monitor such requests to ensure they're completed.
Kim Follett
shared this idea
Alma now sends cancelation notices to requesting staff via email when a move or work order request is canceled. Cancelling any non-patron request (such as work orders or move requests) with the ‘Notify User’ checkbox enabled will send the cancelation letter to the request creator, such as the operator who placed it.
For more information please see Alma June Release Notes
https://knowledge.exlibrisgroup.com/Alma/Release_Notes/2021/Alma_2021_Release_Notes?mon=202106BASE
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Sandra Oslund
commented
We would like to turn off this cancellation notice. Is there a way we can do this?
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Hilde Eika
commented
Is there any way we can turn off this cancelation notice? This just keep generating emails that we do not need.