Consistent control of Alma letters by code table changes, to match with Primo labels
Latest Alma design is that updates to letters by code table changes behave holistically to present consistent terminology to users. For example, the renew status field added to the Courtesy Letter in December 2019 will display for users both in Primo My Account and within the Alma Letter itself.
This consistent design is not in place for older letters, and Ex Libris considers making these consistent to be an enhancement (see 00769609).
For example, the 'Notes that may affect loan' in the On Hold Shelf Letter are able to be changed in the code table, but this actually only changes the Primo display and does not change the system_notes in the XML of the Alma Letter.
The outcome is that, if a site changes these code labels in good faith of expected outcome, Alma does not support them in reducing user confusion and actually does the opposite actively introducing confusion with inconsistent messages.
Ex Libris should retrospectively fix this design to ensure consistency of Alma Letters to Primo display.
Stacey van Groll
shared this idea
Hello All,
This idea has been closed as part of a cleanup process for ideas older than two years with fewer than 20 votes.
This cleanup process is necessary to streamline our idea management process and ensure that the most relevant and impactful ideas receive the attention they deserve. If you still feel strongly about this idea, you may submit it via the NERS process.
We value your feedback and encourage you to continue submitting and voting for ideas that you believe will enhance Alma.
Alma Product Team