Stacey van Groll
My feedback
176 results found
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55 votesStacey van Groll
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76 votes
An error occurred while saving the comment An error occurred while saving the comment Stacey van Groll
commented
We are seeing this issue more recently in scenarios where users are logging in, and also when they use the browser back button after routing via silent login through SSO SAML.
I've opened a case to ask for help, if not with the best case scenario of resolving the error, then at least with improving the terrible dead end error page.
I've been advised as follows:
"Product management has indicated in the past that it is considered an enhancement request. The reasoning is that users are not meant to see the page unless there is an actual problem (such as a SAML misconfiguration), in which case the issue itself is addressed rather than the page.
I understand your situation is a little different, with the page showing up occasionally even though SAML is set up properly. However, not having been able to reproduce this ourselves, I'm afraid we will need a step-by-step scenario representative of a typical use case that can replicate the issue consistently (or at least with high probability) in order to regard this as different from the other cases."
We can replicate the issue consistently from console by opening from SSOService, which is expected to fail as single use, but there is no sign of why users are sometimes directed to end at this single use 200 and in others they are routed correctly.
It is frustrating to receive no further support because an issue cannot be replicated every single time by 'natural' use, but can be replicated consistently by console.
The argument for not fixing the error page to be more meaningful could also be made for any error page ie no-one is "meant" to see an error page.
Ex Libris should fix so that we may support our users better than this when they do occur.Stacey van Groll
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26 votesStacey van Groll
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165 votes
An error occurred while saving the comment Stacey van Groll
commented
I recently submitted OLH Feedback to ask after what does Ex Libris expect us to do when a patron does not approach the library to state an item is claimed returned until after the loan is at Lost status.
They advised (and updated the documentation) that the recommendation is to make the loan Found first, and then Claimed Returned.
A clunky workaround, but at least there is some indication of how to deal with this until Ex Libris accepts that it is an issue in development currently to have such strictness of automated statuses that we cannot step in and control as library staff when we need to.Stacey van Groll
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222 votes
An error occurred while saving the comment Stacey van Groll
commented
Ability to clear temporary location information is very needed in Scan In.
We have removed privileges for most staff to run bulk jobs such as Change Physical Items Information, as you can do a great deal of damage if you are not very careful.So, at the moment if these staff would like to make changes quickly for even a handful of items to remove all Temporary information, they cannot do this by themselves via Scan In and must either request a job run or manually edit by physical item editor every time which is very slow to open and load each record.
Stacey van Groll
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1 vote
An error occurred while saving the comment Stacey van Groll
commented
I hope Ex Libris did not suggest that this be posted to Idea Exchange!
Idea Exchange is for enhancements, not for defects which Ex Libris has not prioritised fixing. -
1 vote
An error occurred while saving the comment Stacey van Groll
commented
You can loan to the new patron without checking in from the original patron, if you allow staff to Override the Block Preference for 'Item is currently on loan by another patron'.
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6 votes
An error occurred while saving the comment Stacey van Groll
commented
Could you advise an example or if this is in a specific area?
I went to check it and the Details display is as expected with double dash eg alma991000002559707081 with
Germany -- Economic conditions
Germany -- Politics and government -- 1789-1900 -
108 votesStacey van Groll
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13 votes
An error occurred while saving the comment Stacey van Groll
commented
I think that this idea has strong similarity (but some differences) to my own idea targeted for CDI facet restrictions:
https://ideas.exlibrisgroup.com/forums/308176-primo/suggestions/42521581-remove-restriction-on-number-of-primo-facets-value -
6 votes
An error occurred while saving the comment Stacey van Groll
commented
Ex Libris have previously declined this concept, with reasoning here: https://ideas.exlibrisgroup.com/forums/308173-alma/suggestions/37969432-portfolio-link-checker
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17 votes
An error occurred while saving the comment Stacey van Groll
commented
I can't edit my idea for unknown reasons, so I'll add here adjustment of September 2022 for VE and November 2022 for Primo BO.
Stacey van Groll
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46 votes
An error occurred while saving the comment Stacey van Groll
commented
This is a parity issue with VE only having the Zero Results message and not the broad range of informative feedback messages which are in Primo using Back Office.
Although it does sound like there is worse behaviour on VE in not showing any results at all, because BO will still display some local results typically.
It could also be that the results do vary further for other messages for BO, and perhaps they aren't all relevant for VE, given the lucene vs solr aspect.
But definitely there are some instances like for this submission where there are definitely limits in place for VE and yet it has no messages to advise patrons.
See the "Partial results found." message on this page to meet this example: https://knowledge.exlibrisgroup.com/Primo/Product_Documentation/Primo/End_User_Help_-_New_UI/Feedback_Messages
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25 votesStacey van Groll
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14 votesStacey van Groll
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58 votesStacey van Groll
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129 votes
An error occurred while saving the comment Stacey van Groll
commented
I think this is a limitation by sheer performance load. With the current situation, the data is quantifiable (and yet Primo VE is still so much slower than Primo on BO). There would logically be a greatly more significant system demand if sites were allowed to control their own search and facet data, adjusting the indexing dramatically. I suppose this is the price of the 'real time indexing'. I'd love to be proven wrong.
Stacey van Groll
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6 votes
An error occurred while saving the comment Stacey van Groll
commented
Hi Kathleen,
This is a defect, rather than an enhancement, per OLH that 1 million rows is supported.
It was meant to be fixed in June per my case:
"June 2022 Analytics SF: 06047995
The number of rows that were possible to export in formatted Excel format was limited. This was expanded to 1,000,000 rows."I reported back to my case after the release that the behaviour remained the same. It was checked and advised that the application found to be incomplete.
The fix is now scheduled again for August.
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43 votes
An error occurred while saving the comment Stacey van Groll
commented
This would of course be a nice feature for Primo sites overall, not just those on VE as per the tagged category.
I've added a lateral link by local field into main Primo for all records in Collection Discovery, mapped to a local 'Collection' facet to meet this need for a good connection point into main Primo, in returning all results in the collection.
But it requires for a user to open a record and find the lateral link, whereas this is a very nice idea to add a button which would be much more visible.
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1 voteStacey van Groll
shared this idea
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There has been some display and defect improvement in November 2022 Primo Release, with partial association to my case 05299251.
There was a defect fixed where the the email provided was admin@primo.com, instead of being taken from our E-Mail Addresses mapping table.
And the styling has also been improved.