Fine for failing to pick up request
We would like to have a fine automatically applied when a patron fails to pick up a request. The fine should be applied after the last pick-up date has passed if the request has not been picked up or cancelled. It should be possible to determine for which locations/user groups the fine will be applied.
Katja Kunttu
shared this idea
A new 'Purged request fee' will be configurable for Hold Request TOU, similar to the one that already exists for booking requests. When the Expired Hold task list is used with one of the 'Reshelve', 'Transit' or 'Activate Next' functions then the request TOU will be consulted, and a fee will be created accordingly.
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Uljana Stelmahova
commented
Great idea! That would save us a lot of work time. Now we had to go to the user account and have a look at the attachments to find out what had happened. Did the patron cancel the request or did the patron simply forgot to pick it up? We only charged users if the request has not been picked up or cancelled before the last pick-up date.
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Katja Kunttu
commented
Is there any timeline for "Purged request fee"?
We have a "robot" doing this at the moment, but when the new "Manage Patron Services Screen" launches H2 2024, we would have to buy the robot re-programing if the "Purged request fee" is not available. -
Olli Hiltunen
commented
I support this! Adding this simple feature would save a considerable amount of work time in the bigger picture as this is something we do daily at our library.