Allow Personal Delivery to be fulfilled from any library circ desk
Scenario: When an item belonging to another library that has an active home delivery request is returned or scanned in at another library's circulation desk, the item is put in transit to the owning library for the request to be fulfilled. The home delivery request should be fulfilled from any loans desk regardless of which library the item belong to.
We are multi campus institution with libraries 100s of kms apart. We require the personal delivery requests to be fulfilled from any of our libraries, instead having to return the items to the owning library.
A Salesforce was raised (SF 00524282) and ExLibris Product manager accepted that it does not seem very intuitive but they said Alma was designed this way to allow personal delivery to be done only by the owning library.
We would like this to be improved so that we can serve our users better by providing items quicker.
m schwendener commented