Use preferred email from Partner record for shipping digital Lending Requests
Often the Requester Email in a Lending Request is not the email that we can ship a digital item to (or sometimes the Requester Email is empty). Instead, the email address we use is from the preferred email address in the Partner record. We would like configuration to be made available so institutions could choose to use the preferred email address from the Partner record in Alma when shipping digitally instead of the Requester Email address that comes with the Lending Request.
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Erling Fossan commented
BIBSYS consortium in Norway supports this idea. For us the problem is related to NCIP-P2P partners, who may send digital requests to Alma without Requester Email.
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LillianSharp commented
Thank you for explaining everything. I recently failed to receive a product sample from my foreign partner, and it was sent back to the sender. It was an unpleasant moment and, I think, a mistake of the postal employees. Because they were too lazy to look into the details of the situation, although I tried my best to prove that the sender made a typo in my last name. And I even showed that I tracked the parcel through the app to track any package https://www.packages24.com/. Nevertheless, my partner will have to re-send me the sample and, this time, by registered parcel. I think there will be no problem with their service.
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Elly Sutandar commented
The email address on the requester not always the same and sometimes they have different system and delivery address email or blank .We often use their email address we have found in or record . It is will be very helpful less problem to have the choice/change for the institutions with the preferred email address from the partner record in ALMA when shipping digitally instead of the Requester Email address that comes with the Lending Request