Attach printed letters to user record
We send our bill notice to a central email account for price checking before sending onto the user.
Request is for any notice to be added to a users record in the attachment tab, whether it is emailed or sent to print.
Dan Sperring
shared this idea
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Eva-Maria Horita (FH Aachen)
commented
Good afternoon,
our reasons are different, but the wish is the same.
Currently we have set all overdue letters and fee notifications either to e-mail or to to BOTH print and e-mail - just to have the option to store them in the users accounts.
Fo, we HAVE to be able to reproduce i.e. fees/fines notifications when the dunning department is forced to consider legal actions against patrons who did not return borrowed items or paid their fees after being reminded repeatedly.
Receiving the same letter twice may cause unnecessary confusion.
This "idea" is old, but I hope it will get some notice.
Kind regards
Eva-Maria Horita, FHB Aachen