we have encountered issues when a citation for a digital/electronic request for an article/chapter is either beyond what is permitted within copyright policy or is insufficient to determine what is needed

rather than cancel the request and have it hit the next institution on a rota, we prefer to be able to to convert the request to physical and route the entire item to the borrowing institution, much like the functionality available in ILLiad

would it be possible for there to be an option to convert a digital/electronic request to a physical request?

currently, we are required to close out the initial request and create a new request, to be able to send the item

just a note that we are using an Automated Fulfillment Network with Primo VE

thank you