Improve handling of requests on multiple copies across multiple holdings
Scenario:
Multiple patrons place physical item requests on a title that has multiple available copies spread across multiple holdings records in different branches
Current outcome:
All the requests get attached to a single holding
Multiple requests are assigned a queue position of 0
When a request slip is printed from the pick list all requests with a queue position of 0 are printed (even though there aren't enough copies at that branch to fill all of the printed request slips)
Once the retrieved item is scanned in and placed on the hold shelf or in transit the remaining requests move to the next available holding and the process repeats
This approach leads to multiple request slips being printed at branches that can't be filled (so it's wasteful) and delays in requests being filled (because branch 1 needs to process the first request before other requests can be passed on to remaining branches)
Proposed outcome:
All available copies across all holdings should be used to fill pending requests (so if there are 3 copies across 3 holdings in 3 different branches and there are 2 requests those requests should be sent to the pick lists in 2 different branches rather than sending all requests to a single branch that only has 1 available copy)
See case 00579720 for more detailed information
Simon Read
shared this idea
Hello All,
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Alma Product Team