Fulfillment overdue popup/font color when item is returned.
It would be nice to have an overdue alert for our fulfillment staff when they check in an item that is overdue. The alert could be either a pop-up or a change in font color such as red when overdues are checked in. Sometimes reserve materials are brought to the desk a few hours late and could be caught while the patron is still standing there. If could be configurable for libraries, that may not want this function.
Gina Warrender commented
A pop up note on book returns would be a great help to desk staff .
It would also benefit those staff who may just be helping at the desk on a rare occasion as it would draw them to anything unusual which they could pass on if necessary.
Amongst other things, this would definitely help catch the long overdue books as they come back.
Different colour of font is a super idea.
A pop up note for returns would be good to enable our staff to clearly see if there are return notes that need actioned further.
Zena Mulligan commented
We would like a pop up of any loan note attached to a loan to appear when you return the item. This would ensure that staff see the note and take action as required. This could operate in the same way as user notes, the operator decides whether the loan note is a pop-up or not.
Change of the color of font sounds like a great idea.
It would be very helpful to see that an item is overdue. That could help us deal with some problems immediately instead of trying to email a student and get contact with them. At the end of the semester, it is particularly difficult to get students to notice emails, so to be able to say, "hey, this was overdue" before the student leaves the area would be great.
I would prefer a font color change or alert at the top of the page. Pop-up notices tend to cause more problems because student workers do not pay attention and scan another barcode which clears the pop-up but doesn't return that book.
Emily Reed commented
I'd also like to see that solution implemented for when an item has gone to "lost" and has been returned (so that the lost processing fee has an opportunity to get waived).