How can we improve Alma?

Add Closed Library Management Policy Rule to RS Borrowing TOU

Currently, when a borrowing request item is received, the due date of item is set by the lender's TOU. If the due date falls on a library close date, the due date remains unchanged. This causes the problem when clients are misled by the due date and would visit the library to return the item even though the library is closed. We would like to add in the Closed Library Management policy type to the RS Borrowing TOU so that we can indicate in the event the due date of the RS request falls on a library close date, Alma can change the due date base on the library preferences (similar to the Closed Library Management Policy rule in Loan TOU).

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Tony Wai shared this idea  ·   ·  Admin →

7 comments

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  • James Broomhall commented  · 

    Hi,

    We are experiencing the same problem mentioned by Bronwen. Closed Library Due Date Management is working when borrowing requests are first issued to patrons, but subsequent renewals are becoming due on closed days. Closed Library Due Date Management should be preventing this from happening. Please can it be investigated for a fix?

    Thanks,

    James

  • Bronwen Blatchford commented  · 

    Hi Moshe,

    We are finding that the Closed Library Due Date Management policy works for resource sharing requests, whether ISO or email. When an ISO lender renews an RS request for us, however, they are becoming due on RS Library closed days. I had a call open about this (00626612) where I was told that "the current behavior is intended and changing the behavior would require an enhancement request". It was also suggested that I vote for the Ideas Exchange suggestions (which I've done).

    I'm finding it quite hard to believe that it can be intended behaviour that Alma would ignore its own policy. Moshe - your comment suggests that Ex Libris thought this was working. Could you let us know whether this is being addressed please?

    Many thanks,
    Bronwen

  • Emelia Sutton commented  · 

    Hi Moshe,

    We have the same issue. This means we have Document Delivery books due over our Christmas closedown period. Including loans due on Christmas day!

    Regards
    Emelia

  • Tony Wai commented  · 

    Hi Moshe,

    Unfortunately not as we have RS items due date landed on our library closed days. I have submitted a SF case earlier as was advised that currently the RS Borrowing request rule don't have the Closed LIbrary Management Policy and it would be a enhancement request. Regards, Tony

  • Tony Wai commented  · 

    Please see SF354784 for further information.

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