"delete loan" option
In the loan tab, in the patron folder, there is an option called "Delete loan". This option is offered when you click on "..." for an active loan.
This option is "dangerous" because if we use it, there is no more history of the previous loan. Is it possible to offer the possibility to hide this option for certain users? It could be comprehensible to offer this functionnality to chief but not to desk operators.
The ability to delete a loan can be removed by Ex Libris from any requested role.
Fred Young commented
You can request support remove the "Delete Loan" privilege from the Circulation Desk Operator role.
I believe that by default "Circulation Desk Operator - Limited" doesn't have delete loan, while "Circulation Desk Operator" and "Circulation Desk Manager" do. It can be enabled or disabled for any of those roles.