How can we improve Alma?

A borrowing library should be notified when a lending request is put on a waiting list

Scenario:
A library receives a resource sharing request (lending request), and the borrowing library asks to be put on waiting list if the wanted item is on loan. When the request is put on waiting list, the borrowing library should be automatically notified. This could for intance be by change of status on the Borrowing request to "In queue".

212 votes
Vote
Sign in
Check!
(thinking…)
Reset
or sign in with
  • facebook
  • google
    Password icon
    Signed in as (Sign out)
    You have left! (?) (thinking…)
    Anita Ellerås shared this idea  ·   ·  Admin →

    3 comments

    Sign in
    Check!
    (thinking…)
    Reset
    or sign in with
    • facebook
    • google
      Password icon
      Signed in as (Sign out)
      Submitting...
      • Anita Ellerås commented  · 

        Hi Moshe,

        Yes, we are aware of the ‘Will Supply’ action, but this will have to be done manually. For institutions that handles a large amount of resource sharing requests every day (such as the National library), it will be too tedious to manually change status.

        We would like the status to change automatically when the request is put on a waiting list.

        Kind regards
        Anita

      • AdminMoshe Shechter (Alma Senior Product Manager, Ex Libris) commented  · 

        Hi,

        Are you familiar with the 'Will Supply' action?

        If you enable this option on the Borrowing workflow profile, then the lender can send this message to the borrower, notifying the borrower that the item will be supplied later. The request status on the borrower side will be affected.

        Moshe

      Feedback and Knowledge Base