Hold Shelf policy for RS items
When using Lender Due date for RS items (Fulfillment > General > Other Settings > ignorelenderdue_date = false) the date for Pick up from shelf is the same as the Due date. This is, according to ExLibris, working as intended, but we have a few issues with the workflow.
This makes the workflow more manual and difficult than needed, given that we have to manually check RS items that is not getting picked up by patron within a couple of weeks. Having the RS items on Hold shelf for up to 4-6 weeks is poor use of time - for the patrons, the book and the library.
If we could set a Hold shelf expiry date for RS items that is shorter than Due date, it would make it easier for the circulation desk personal to remind patrons that they have a book waiting. This will give the book more time at use with the patron, and less on the hold shelf. It will shorten the waiting time for other patrons, as the book will be returned earlier to the owning library if it is no longer needed by the patron.
The best would be if this process could be automated, e.g. by TOU policy. (Much like the Hold Shelf Period policy that exist for TOU type Requests.)
If it’s not possible to populate a Hold expiry date automatically, a data field in the receiving RS items pop-ups would be helpful. (Pictures added.)
A new policy on the Borrowing Resource Sharing TOU will define how the request should be managed when placed on the hold shelf. Options -
-) By due date (default) – This is the current behavior, where the hold shelf period is the same as the request due date
-) By desk policy – The Hold Shelf period of the desk will be used
-) Other – allowing to set a set number of days.
Yes! It makes no sense to keep an item on the shelf for the entire loan period and we have to respect lending libraries' due dates, so we can't just have one set loan period for all resource sharing loans. The due date can only be changed after the item is checked out, which amounts to a recall for the patron. Please fix this!