Requesting Multiple Volumes or Multiple Copies of One Title
Alma will not allow a patron to request a second volume of a title on the same record unless the item has a description. However, as one of our catalogers explained: "Since they are part of an analyzed set, the volume number goes on the holding record, not the item record, and therefore, there needs to be two holding records."
This is problematic for requesting analyzed sets from our off-site storage facility, which is where we get the most complaints from our patrons.
We put in a Salesforce case (#00485416) about this, but they closed it because they insist we must have a description in order to enable requesting multiple volumes. So, we are posting it here as in enhancement request instead.
Hiltje de Vries commented
Hi Lisa, Leiden University Library (The Netherlands) has the same problem. Especially our patrons who are doing research for which they need several items with the same title of our Special Collections are complaining. Strange thing is, that ALMA is not completely strict in this policy; requests done by Primo give an error but requests done by staff users using the ALMA item request option are not giving problems.