DIfferent cancellation letters for ILL requests and hold requests
We want to be able to notify users when cancelling an ILL request but, at the moment, as the cancellation letter is shared by Circulation and Resource Sharing and the majority of cancellations are for holds, the letter is sent from the Circulation email address and has a Customer Services signature.
This means that we can not notify a patron directly when we cancel an ILL request as they might want to reply and the email would go to the wrong department.
This means we have to follow a two-step process where we send a query to the patron informing him of the cancellation and then cancel the ILL request, unticking the Notify user box.
If we could have a separate resource sharing cancellation letter, we could just click on Cancel, type a note explaining the reasons for the cancellation and tick the Notify user box.
Eva Dann
shared this idea
-
Hi,
I can suggest suppressing the cancellation letter based on the owner of the request (the resource sharing library) or some other attribute in the letter XML.
Please refer to the below article for information on how to suppress letters based on specific information in the letter XML.
Moshe
-
Lynne Porat commented
We use Patron Query Templates/Types for this kind of message.
