Configuring different sender e-mail addresses (SMPT-envelope-from) for one letter-type
For now the SMTP-envelope-from definition for Alma Letters can be set only once per letter-type. This isn’t suitable. E.g., our libraries need more than one sender email address for different acquisition departments. Vendors should be able to reply directly to the departments E-Mail-address. Using one no-reply-address (as SMTP-envelope-from value) in combination with a “reply-to”-addresses written in the Mail Footer cannot be a permanent solution.
Actual situation in Alma:
When an E-Mail is send in the context of a job Alma takes the SMTP-envelope-from value from the „addressFrom”-definition in the concerning letter-configuration (general configuration -> letter emails).
When an E-Mail is send manually by a staff member (e.g. conversation letter, also used for claims to vendors) Alma takes the SMTP-envelope-from value from the definition in the settings for “preferred E-Mail-Address” of the acting staff member.
ALMA already allows the definition of up to 5 E-Mail-Addresses of different types for each department or library (primary, billing, shipping, claim response, patron communication). Unfortunately these types can be used only as output-values in the letter-content (=text), but not as actual SMTP-envelope-from addresses. This function could be extended as follows:
When E-Mails are send from a job or manually by a staff member, the values “from” and “Reply-to” in the SMTP-envelope section should be taken from a specific E-Mail-Address in the contact-definitions of the department (e.g. preferred). If no E-Mail-Address is defined in the concerning department the E-Mail-Address of the library and (if none defined) at least the E-Mail-Address of the institution should be taken (or even the value from „General Configuration - Configuration menu - General Configuration - other settings - envelope-from”).
This improvement would give the whole system more flexibility not only for Acquisition-departments.
(This is in addition to Ners request ID 5184)
Manu Schwendener commented
> the patron facing letters should be sent from the library instead of from the institution
NERS 6911 and 6999, open for voting now.
Manu Schwendener commented
Agree that letters should be sent coming from the library -- important for us as we have multiple libraries and different user groups.
Laurissa Gann commented
I second Lesli that we have multiple libraries at our institution, and the patron facing letters can only be sent from one email. This causes major disruptions to our workflow. We'd like to be able to send letters from the library instead of the institution.
Lesli M Moore commented
I'd like to add that if you have multiple LIBRARIES at a institution, the patron facing letters should be sent from the library instead of from the institution.