Display renewals in Item History
In the Physical Item Editor, under the Fulfillment activities, we are able to see the Loan and Return history. I think it would be great to see Renewal information in this place as well.
So many times, we have patrons disputing fines because the item was late and they renewed it thinking that it's not due on the original due date.
It's true that when the item is checked out to the person you can see this when you click Actions>Loan History. But this does us no good when the item is checked back in and a patron comes to dispute.
It's also true that you can run an Analytic report to find this information. But this can be a long and tedious process and would be much more convenient within the Fulfillment activities or somewhere equally easy to access.
Aaron Trombley
shared this idea
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Aaron Trombley
commented
Chris,
Wow, that's it! Thank you! I still feel it would be good to have the exact time in an Analytic. I'm sure you guys are adding more stuff to view in analytics every day.
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Chris Jones
commented
Do you mean the Loan Audit Trail? It is possible to see renewals in the loan history for returned items from the Manage Patron Services/Returns - tab (selecting 'Returns display' all).
Is this a historic loans archiving/anonymisation issue?
See: https://knowledge.exlibrisgroup.com/Alma/Knowledge_Articles/How_is_return_history_anonymized_%28loan_history_kept%2C_or_removed%29