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Configure Alma Letters to use the operator's "from" address, rather than the value stored in "addressFrom"

This is in reference to case 00172604. It was suggested we post this here by Yaala Ariel-Joel.

  1. Go to Alma Menu -> General Configuration -> Letter Emails
  2. Select, for example, the General Assign To Letter
  3. We have configured the "addressFrom" field in this and several other letters to be the email address of one of our library departments

For some letters, however, we find that it would make more sense for the FROM address to use the email address of the individual Alma operator whose action generated the letter, rather than using the single email address that is stored in "addressFrom".

For example, different Alma operators who work in different departments perform functions that initiate the General Assign To Letter. So, having a single department's email address used as the FROM address doesn't make sense in all cases and can be misleading.

As of now, this isn't in development, but Yaala said this group might want to know about it. I have also added a screenshot of what I mean.

28 votes
Natasha Allen shared this idea  ·   ·  Admin →
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  • Katalin Marton commented  · 

    I agree and would like to complete this idea.
    We are using several general emails in the library and it would be great to use (either the email address of the Alma operator or) just different emails by function eg. one for circulation, one for resource sharing, and another for acquisitions, etc. It would help us to monitor/handle the automatic letters sent by Alma retrospectively.
    Thank you for discussing this matter with the Development Team.

  • c. commented  · 

    I can only agree with Katharina:
    It should be possible to change the address-from due to conditions in the XSL template.

    Use case:
    A large sublibrary has an acquisition department for monographs and one for serials.
    For the "Conversion Letter" the address-from is taken from the Library configuration: Config > Library Details > Contact Information: Email Addresses ... Billing, Claim response, Order response, Shipping

    We would like to be able to change the address-from due to vendor code:
    <xsl:if test="starts-with(notification_data/receivers/receiver/user/user_name, 'ABC')">
    <!-- use address-from someone@library.com -->
    </xsl:if>

    Thank you in advance for discussing this with the Development team!

  • Katharina Wolkwitz commented  · 

    It would be very important to have the option to choose letter by letter, which kind of configuration is active.

    For example the way the "Circulation communication"-option takes over all letters without any regard to what is setup within the actual letter-configuration is rather overwhelming...

    Also it would be nice to be able to change the sender-e-mail-adress of a letter in depence of the letter-data. For example when a letter is generated in sublibrary A then it should have also be send from the e-mail-address of that sublirary and when it's coming from sublibray B it should be send from sublibrary B's e-mail-adress.

    At the moment we're forced to use a sending-only and no-reply-e-mail-address and put the correct e-mail-addresses into the text of the letters.

    This seems somewhat cumbersome and akward for our users.

    Kate

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