Sometimes we receive borrowing requests that need special staff attention when the item is received or returned. Examples include:

• When the other library is sending an invoice inside the item we are receiving
• When the other library requests special handling in the use of the loaned item
• When an item needs to be returned in special packaging or with insurance
• When an item needs to be returned with accompanying IFLA vouchers
• When an item has loose pieces which need to be checked for before return
• When the item received in a request did not come from the active partner

Student workers process most of our physical resource sharing items, and currently we don’t have an easy and reliable way for the students to see that these items need to be brought to staff attention rather than be processed normally. Our systems librarian has created a Chrome extension which highlights the request row and adds “Note: check with staff when returning” in big letters when we add the label return_attention to the request, but it doesn’t always work, can be broken by updates to either Alma or Chrome without us noticing, and requires our student workers to always use Chrome instead of their preferred browser (spoiler alert: they don’t). We would like to see an official Clarivate way for requests requiring staff attention to be really, really hard to miss so we can ensure that our partners’ materials are treated in the manner they expect when they’re loaned to us. (An image of our Chrome extension at work is attached to this submission)