Report a Problem Letter to include a user_email variable in emailFrom so that our ticketing system can auto-assign issues to user
The Report a Problem Letter already has a variable that used in the emailSubject label called category_name.
We'd like a user_email variable in the Report a Problem Letter that can be used in the emailFrom label
If we can insert the user email into the from field we can send the email to our ticketing system which will assign it to our user in the system automatically saving staff time.
2
votes
Andrew Brown
shared this idea