Currently, when contacting users using the Update/Notify Users job in conjunction with the User Notifications Letter, the process will only send to the preferred email address in the patron record. For our former students whose patron records have expired in Alma, this means that the notifications go to their student email address to which they no longer have access.

To contact our former students once their Alma account has expired in line with university IT regulations, we have to take their unique identifier out of Alma and contact them using a separate external system. This entails a lot of extra work and means we are unable to provide information in the email about any outstanding loans, which they cannot access through My Library Card after their account has expired.
We would like to be able to select non-preferred email addresses or switch preferred email addresses for our expired students so we can still contact them about outstanding items on their account.