Usability issues with the New Circ UI
- When processing items from a cart, if they are scanned at Return items and the item is a Ship physically item, the new UI just brings up the item and in small letters says Next Step - System - and the library its to go to. It also says not on loan (which in this case is not helpful, because there is an active request). The system "ships" the item, but doesn't tell you that it did and in order to print the shipping slip staff have to go back to the lending queue and find it.
- We believe if the system wants to help you and ship the item because there is a request, it should a) Say clearly that it shipped the item b) Provide a quick way to print the slip c) Make that Route to next step message the main pop-up so the person processing knows there is a request on it and routes it to the right place.
11
votes
Katie Sanders
shared this idea
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Curran Riley
commented
Additional note from the institution submitting this: We tested this between a Rapido school and non-Rapido, so impacts Rapido as well as non-Rapido customers.