Add "All" tab to Patron Services screen & 2-column view ("All x" & "X of this session") to Loan and Return tabs
Patron Services area is too granular -- too many potential places to look for (or not see) information about various transactions, especially during busy times or high-stress interactions, especially for student workers. Information that patrons or staff need can too easily be missed.
An "All" tab (ahead of the "Loans" tab) may assist -- it could list ALL recent transactions in a table (including loans, returns, requests, and network activity) with the type of transaction indicated in one column.
Likewise, a two-column view in the Loans tab and/or the Returns tab could reduce the risk of a staff member missing transaction information because they have moved from "all loans" to "loans of this session" accidentally.
Fewer clicks. More information displayed by default. Thank you for considering!