PROBLEM:
If an institution has multiple libraries and campuses and provides hand delivery of items to faculty offices, when a faculty patron requests personal delivery of an item from another library the item will be routed to the closest circ desk that support campus delivery, even if that circ desk is located miles away from the faculty patron's office.

PROPOSED FUNCTIONALITY:
As a fulfillment manager, I want to be able to configure Alma so that the personal delivery option can be restricted to the user's campus, so that items requested from another library will be routed to the circ desk that handles personal delivery for that patron.

PROPOSED APPROACH:
We are already using a TOU to limit which type of patrons can request personal delivery. In the existing TOU form, there is a drop down box to limit Pickup Location to patron's campus. Currently, this has no effect on where the item is sent in the scenario described. I recommend changing the logic so that selecting this option in the TOU form forces items requested for personal delivery to route to the main circ desk at the patron's campus. See image.

BACKGROUND:

I recently submitted support case 06855456 asking whether there is a way to support campus delivery on two different campuses. Here is part of the response:

Personal delivery in Alma is partly determined by an algorithm. Once a third library is the holder of the item, the routing of it is beholden to the request algorithm, and it is built to find the shortest route to get the item to a desk that supports personal delivery. Because there's no Pickup Location, there's no way for the algorithm to accommodate for campus. To the algorithm, any desk that can deliver the item is good enough, so it will pick the closest.

In order for the personal delivery algorithm to consider campus, the next step is to pursue this as an enhancement.