Hold Notification letter. With resource sharing, that the notice comes from the library that has the item on hold for pickup.
Because hold notification come from the lending library that has supplied the item, patrons are confused and do not always open and read the notification for directions. Having the hold notification come from the borrowing library where the item actually is waiting on the hold shelf for pick up would clear up the confusion of who has the item.
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Kyle Olney commented
Additionally, we've had instances where the patron replies to the email with specific questions related to pick-up. But since the reply goes to the library who sent the item, extra steps are needed to mediate the question. This means more work for library staff and not as good customer service for the patron.