When cancelling a Borrowing Request in Alma using the Change Status option in the Borrowing Request screen, there is the option to specify a Cancellation Reason. We would like the Cancellation Reason selected in the drop-down menu of the Request Cancellation box to be available in Analytics.

This would enable us to analyse reasons for the cancellation of borrowing requests by library staff and potentially identify opportunities for requester education. For example, if ‘copyright issue’ or ‘item already available’ are most frequently selected as the reason for borrowing request cancellation.