Request to add Cancellation Reason and Cancellation Note of POL to the Interested In Letter
When cancel POLs that have interested in users, Interested In Letter about this cancellation will be sent to the interested in user. However, despite Cancellation Reason and Cancellation Note could be input during the cancellation, they are not included in the XML file of the Interested In Letter and thus cannot be added into the letter content via letter template customization. We request adding the Cancellation Reason and Cancellation Note into the Interested In Letter XML file so that these information could be revealed to the interested in user who receives the notification.
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Alma Product Team
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Francisco Sáenz
commented
I absolutely agree: in the "interested in" letter the users just get the message that the order has been cancelled, and they are going to contact the Acquisitions Departmet to get information about the reason why the order has been cancelled.
I think we would save a lot of the user's time if we could include the Cancellation reason and the Cancellation note in the Interested in letter